Shipping policy

Shipping
We strive to ship all orders within 1 business day of receiving payment. Orders are
processed Monday through Friday (excluding holidays) and are shipped via USPS First-
Class Mail or another appropriate carrier, depending on the destination and shipping method
selected.
Once your order has been shipped, you will receive a shipping confirmation email with
tracking information, when available.

Returns & Refunds

100% Customer Satisfaction Guarantee

We stand behind every MADFIRE product. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may return your product within 30 days of receiving your order—even if you have used it—provided it has been used only as intended and is returned in reasonable condition.

How to Request a Return

To initiate a return, please contact our customer support team at support@madfire.co within 30 days of delivery.

Please include:

• Your order number
• The product(s) you wish to return
• The reason for your return

If your return is approved, we will provide you with a Return Authorization (RA) number and detailed return instructions.

Refunds

Once your returned product has been received and inspected, we will notify you that your return has been processed.

If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or credit card provider to process the refund.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of our error or a confirmed defective product. Original shipping charges are non-refundable.

Damaged or Defective Products

If your order arrives damaged or you believe your product is defective, please contact us immediately at support@madfire.co. We will work quickly to resolve the issue by repair, replacement, or refund, as appropriate.

Questions?

If you have any questions about our Returns & Refunds Policy, please contact us at support@madfire.co or visit our Contact page.